Shipping policy

In making a purchase from Ley Lines you are agreeing to the following terms and conditions:

Ley Lines retains the right to cancel an order at any time prior to dispatch and will provide the customer with a full refund.

The customer acknowledges and agrees to the wait times of commissioned pieces or the lead time of ready to order works. ​

The customer accepts responsibility for any additional customs charges when placing an order outside of the UK.

If an order is undelivered (incl. refused at customs/if duty is unpaid) a refund will be processed when the package returns to its origin. The customer will not be compensated for their shipping cost.

If an order goes missing in transit, compensation will be filed through the courier and once this is granted then the customer will receive their refund.

​Once the shipment is dispatched, the customer accepts responsibility for liaising with couriers and customs offices outside of the UK, using the tracking number provided. 

​